Bringing Down The Heat: De-Escalation and Safety

Irene Martinko Blog, Featured

If you’ve ever worked in customer service before, then you definitely know what it’s like to face a challenging customer. Maybe someone’s order isn’t exactly how they’d like it. Or perhaps, they’re frustrated by the time it’s taking for them to be served. These days, it may even be someone who is upset that they have to wear a mask …

Curtain Up!: The Return of In-Person Theatre

Irene Martinko Blog, Featured

Flashback to March 2020:  I’m sitting in a darkened theatre waiting for the show to begin. The music plays, the actors take the stage, and soon I find myself immersed in the beautiful story of Fun Home, the musical that was meant to complete Perseverance Theatre’s 2019/2020 season. By the end of this dress rehearsal, I’m in tears, deeply moved …